Privacy Policy

Effective from 1 January 2026

Introduction

SwiftFix Home Services Sdn Bhd ("SwiftFix", "we", "our") is committed to safeguarding the privacy of every individual who interacts with our website, services, and communication channels. This Privacy Policy explains what personal data we collect, why we collect it, how it is processed, and the rights you hold over your information under the Malaysian Personal Data Protection Act 2010 (PDPA).

Information We Collect

We may collect the following categories of personal data when you use our website or engage our services:

  • Identity information: full name, title, and identification numbers where required for contractual purposes.
  • Contact details: email address, telephone number, and physical address.
  • Service details: type of service requested, preferred appointment dates, property access instructions, and photographs of the issue you share with us.
  • Technical data: IP address, browser type and version, device identifiers, time zone, operating system, and browsing behaviour on our website collected through cookies and similar technologies.
  • Payment information: invoice details, payment method, and transaction records. We do not store full card numbers on our servers.

How We Use Your Data

Personal data is processed for the following purposes:

  • To respond to your enquiries and process service bookings.
  • To dispatch technicians and manage appointment scheduling.
  • To issue invoices, process payments, and maintain accounting records.
  • To send service confirmations, follow-up surveys, and maintenance reminders.
  • To improve our website, services, and customer experience through aggregated analytics.
  • To comply with legal obligations, including tax reporting and dispute resolution.

Legal Basis for Processing

We rely on one or more of the following bases: your explicit consent, the necessity to perform a contract with you, compliance with a legal obligation, or our legitimate business interests provided they do not override your fundamental rights.

Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

  • Subcontractors and partner technicians engaged to fulfil your service request, limited to the data necessary for that purpose.
  • Payment processors for transaction handling.
  • Regulatory authorities when required by law.
  • Professional advisers (legal, audit, insurance) under strict confidentiality agreements.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined above or as required by law. Service records are typically kept for seven years for warranty, insurance, and regulatory purposes. Marketing preferences are retained until you withdraw consent.

Data Security

We employ industry-standard technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted transmissions, access controls, and regular security reviews.

Your Rights

Under the PDPA and applicable regulations, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Withdraw consent for marketing communications at any time.
  • Request deletion of your data where there is no overriding legal obligation to retain it.

To exercise any of these rights, contact us at [email protected].

Cookies

Our website uses cookies to enhance functionality and analyse traffic. For full details, please refer to our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date. We encourage you to review this page from time to time.

Contact

If you have questions or concerns about this Privacy Policy, please contact us: